Maryland Ticket To Work Program Automation

Maryland's Ticket to Work program connects people on government assistance with employment agencies that help them find work. The agencies get kickbacks from the state when they're successful — but figuring out who qualifies for what, under what circumstances, has historically been a manual, spreadsheet-driven nightmare.

I sat down with the program rules and spent a few weeks translating the whole thing into logic gates and automated systems. The result: a tool where you can input client data and instantly get revenue projections and eligibility insights — no more guesswork, no more manual calculations.

The work was a reminder that most bureaucratic pain isn't malicious — it's just poorly designed. A few weeks of thoughtful systems work can save years of collective frustration.